FAQs

1. How can I contact you?

You can contact us by sending an email to dogletixusa@gmail.com. Our customer support team will be happy to assist you with any questions or concerns you may have.

2. Where are your products shipped from?

Our products are shipped from various locations depending on the supplier. We work with trusted suppliers from around the world to ensure that we can offer you the best quality products at affordable prices.

3. What is your refund policy?

We have a 30-day refund policy. If you are not satisfied with your purchase, you can request a refund within 30 days of receiving your item. Please contact us at dogletixusa@gmail.com to initiate the refund process.

4. How long does it take to process a refund?

Once we have received and inspected your return, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed within 10 business days and will be credited back to your original payment method. Please note that it may take additional time for your bank or credit card company to process the refund.

5. Can I return a damaged or defective item?

If you receive a damaged or defective item, please contact us immediately at dogletixusa@gmail.com. We will evaluate the issue and make it right by either replacing the item or issuing a refund.

6. Can I return personalized or custom-made items?

Unfortunately, personalized or custom-made items cannot be returned unless they are damaged or defective. If you have any concerns about your specific item, please reach out to us at dogletixusa@gmail.com and we will be happy to assist you.

7. Do you accept returns on sale items or gift cards?

No, we do not accept returns on sale items or gift cards. All sales of discounted items and gift cards are final.

8. How can I exchange an item?

If you would like to exchange an item, the fastest way is to return the item you have and make a separate purchase for the new item. Once your return is accepted, you can place a new order for the desired item.

9. Do you offer a cooling off period for European Union customers?

Yes, if you are located in the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. Please ensure that the item is in the same condition as you received it, unworn or unused, with tags, and in its original packaging. You will also need to provide the receipt or proof of purchase.

10. Can I return perishable or hazardous items?

No, we do not accept returns on perishable goods such as food, flowers, or plants, as well as hazardous materials, flammable liquids, or gases. If you have any concerns about the specific item you purchased, please contact us at dogletixusa@gmail.com and we will assist you.